Privacy Policy
Privacy Policy & SMS Communications Disclosure
Refresh Palm Beach Medical Aesthetics, including but not limited to all of its subsidiaries, affiliated clinics, independently operated locations, and any future businesses operating under the “Refresh” name or brand (collectively referred to as “Refresh,” “we,” “our,” or “us”), is committed to safeguarding the privacy and security of client data across all service platforms, physical locations, and digital communications. This includes but is not limited to Refresh Palm Beach Medical Aesthetics, Refresh Port St. Lucie Medical Aesthetics, and any stand-alone medical spas, clinics, wellness centers, or other health and aesthetics operations formally or informally connected to the Refresh network. This policy shall apply in full to any and all communications conducted under the Refresh brand, regardless of legal entity structure, geographic location, service model, or third-party platform integration. This includes digital and mobile communications (including but not limited to SMS/MMS), form submissions, booking systems, CRM integrations, affiliate marketing systems, advertising platforms, and patient relationship management tools. By accessing any of our services, subscribing to communications, or submitting any information through a Refresh-related property, you acknowledge and agree that your data may be collected, processed, and stored according to the terms set forth herein. This Privacy Policy and SMS Disclosure is intended to be exhaustive, enforceable, and compliant with all applicable federal and state regulations, and shall supersede any conflicting statements made elsewhere unless formally amended in writing by Refresh leadership.
1. Scope of This Policy
This policy applies to all data collected via:
Websites operated by Refresh or its subsidiaries
SMS (text message) campaigns and mobile alerts
Social media lead ads
Online forms or in-office signups
Affiliate sites or booking platforms connected to Refresh services
This policy is binding across all current and future Refresh-branded business entities.
2. What We Collect
We may collect the following:
Full name, email address, phone number
Date of birth, gender (if voluntarily submitted)
Consent preferences and communication history
Service interest or booking selections
Message content, timestamps, and delivery records
3. Mobile Communications (SMS/MMS) Compliance
By providing your phone number, you consent to receive customer care messages from Refresh Palm Beach Medical Aesthetics. Message frequency may vary. On average, we may send 1-2 messages per month. This may vary based of the campaigns you have subscribed for, the amount of appointments you have booked, the services you are interested and is not limited to 1-2 messages per month.
- Message and data rates may apply.
- To stop receiving messages, reply STOP at any time.
- For help, reply HELP or contact us directly.
- For more information, please review our privacy policy at https://refreshpbma.com/privacy-policy-3/
Standard Message Disclaimer
Message and data rates may apply. You are responsible for any costs or charges incurred from your mobile carrier as a result of SMS communications from Refresh.
4. Opt-Out Instructions
ou may opt-out at any time by replying with one of the following commands:
STOP
UNSUBSCRIBE
CANCEL
QUIT
END
After submitting an opt-out command, you will receive one final confirmation message verifying your removal. No further messages will be sent unless you re-subscribe by initiating contact or opting back in.
5. HELP Instructions
5. HELP Instructions
If you require assistance or more information regarding our mobile campaigns, reply HELP to any Refresh message or contact us directly:
- Phone: 561-250-6169
- Email: support@refreshpbma.com
- Website: https://refreshpbma.com
6. Data Use & Storage
All collected data is securely stored in accordance with HIPAA (where applicable) and relevant federal and state privacy regulations. We do not sell, trade, or rent users’ personal identification information. Data may be shared with third-party processors or platforms only to fulfill communication or booking services, and only under strict confidentiality.
7. Protecting Your Information
We are committed to protecting your privacy and personal information. Your personal and mobile information will not be shared with third parties for marketing or promotional purposes under any circumstances. Your data will not be transferred, shared, or disclosed to external organizations.
Third-party processors may only access or use your data strictly for the purpose of providing internal services to us and are not permitted to use your data for their own purposes.
Refresh takes appropriate security measures to protect your data:
- Encrypted form submissions
- Restricted internal access
- Multi-platform audit logs for SMS marketing
- Secure API integrations for booking and CRM tools
8. Children’s Privacy
We do not knowingly collect or solicit information from anyone under the age of 18. If we discover such information has been submitted in error, it will be promptly deleted.
9. Privacy Policy Updates
Refresh may update this Privacy Policy at any time. When we do, we will revise the “Last Updated” date at the top of this page. Users are encouraged to frequently check this page to stay informed.
10. Jurisdiction
This privacy policy shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles. By using our services, you agree to the jurisdiction of Florida courts for any disputes arising under this policy.
10. SMS Compliance Continued.
Website Terms & Conditions for SMS Communications (Compliant)
By providing your phone number to Refresh, you consent to receive SMS messages exclusively for customer care purposes. These messages will never include marketing or promotional content. Communications are strictly limited to appointment confirmations, reminders, service-related updates, treatment instructions, and direct responses to inquiries initiated by you. Message frequency varies but is typically between 1 to 5 messages per scheduled appointment or client interaction. Message and data rates may apply. You can opt out at any time by replying STOP or request help by replying HELP.
This consent applies across all Refresh-owned or operated locations, including but not limited to Refresh Palm Beach Medical Aesthetics, Refresh Port St. Lucie Medical Aesthetics, and any future subsidiaries or affiliated locations under the Refresh brand. Opt-in may occur via secure online booking systems, digital web forms, in-person client intake forms, or other authorized consent methods tied to a medical service. Refresh will never sell or share your phone number, and SMS messages are only used to support your care experience.
